Insurance Focus 2023

Five Main Areas for Insurers to Prioritize in their Agendas

Insurance Focus 2023

Where Should a CxO Start?

In our 2023 Insurance Vision, we expose a selection of 5 main challenges that Insurance executives must consider not only to thrive in this uncertain context in which the industry finds itself today, but also to lead the era of connected enterprises with a data-driven and service-oriented approach.

Our Insurance Focus aims at simplifying or, at least, sharpening the roadmap for companies in the industry, shedding light on those five specific areas where they should start from among the set of actions already established.

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Our Focus

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Plugging into the Ecosystems

Omnichannel Experiences

Insurers must be where their customers are and they have to operate efficiently.

Generate Engagement in the ecosystems, be connected with the customer every day, and have more and more fluid interactions.

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Data-Centric Mindset

Data as the Fuel

Data should be incorporated into all areas of the insurance company. It is a cultural transformation.

It must also reach all areas of the insurance value chain. Data must be embedded in all processes.

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Cloud-ready & Beyond

Scalability & Efficiency

Insurers' core systems are outdated and monolithic, and as a result, they are often unable to meet their challenges. 

They need to modernize their applications, infrastructure and architecture. Cloud is a key accelerator.

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Simplifying Intelligently

Less is More

Insurers must start down the road of simplicity. Their customers have already done so and are demanding it urgently.

Rethinking processes and automating them requires changing many things within a traditional business.

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ESG to the Core

Commitment & Ethics

Insurance companies must act and behave appropriately at all times. To do so, they must have a strong culture and committed and talented professionals.

Operating correctly is a hallmark of leading companies.