CX & Design
Connecting with Customers with Simple, Seamless and Digital Experiences
Post / The Keys to MadTech, the Road to a New Personalized UX in Insurance
What do the top executives of major insurers such as MAPFRE and BBVA think about hyper-personalization and CX?
Dialog / Becoming an Insurance as a Service through Reale Group's Ingood
Miguel Cruz, Chief Digital Business Officer at Reale Group, and Carlos Ordóñez, Head of Strategy & Advisory at NTT DATA EMEAL, talk about digital CX.
Paper / 2022 Trends for Insurance Digital Marketing
A review on the main challenges Chief Marketing Officers and their teams are facing in the era of Digital Insurance.
Success Story / Improving the User Experience in the Claims Opening Process
NTT DATA improved the user experience in the claims opening process by streamlining the process and adding self-service options.
Success Story / An Innovative and Completely Digital Insurer
NTT DATA helped the insurer launch a fully digital branch office, resulting in improved customer service and reduced costs.
Success Story / Mobility Ecosystem | Beyond Insurance
NTT DATA developed a mobility ecosystem for an insurance company, resulting in improved customer experience and increased efficiency.