CX & Design
Connecting with Customers with Simple, Seamless and Digital Experiences
What do the top executives of major insurers such as MAPFRE and BBVA think about hyper-personalization and CX?
Miguel Cruz, Chief Digital Business Officer at Reale Group, and Carlos Ordóñez, Head of Strategy & Advisory at NTT DATA EMEAL, talk about digital CX.
A review on the main challenges Chief Marketing Officers and their teams are facing in the era of Digital Insurance.
NTT DATA improved the user experience in the claims opening process by streamlining the process and adding self-service options.
NTT DATA helped the insurer launch a fully digital branch office, resulting in improved customer service and reduced costs.