Insurance Focus Simplifying Intelligently

Less is More: Simple Processes to Deliver Simple Products to Customers

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Simplifying Intelligently

Three Ideas to Take Away

SIMPLIFY BEFORE  REORGANIZING
01

SIMPLIFY BEFORE REORGANIZING

Insurance companies must understand that a vital step before reorganizing is to simplify. If they do it the other way around, they make the mistake of spending time and technological and human resources on processes that are not worth maintaining.

ELIMINATE PROCESSES  BEFORE AUTOMATING
02

ELIMINATE PROCESSES BEFORE AUTOMATING

Once it is clear which processes are "not valid" according to the strategy taken, it is necessary that these processes leave the company. They need to be eliminated, otherwise, they may be in a "zombie" state and may work against other processes that have been prioritized.

AUTOMATE AND  REORGANIZE
03

AUTOMATE AND REORGANIZE

The last step, now that the valid processes have been sorted and prioritised, is to automate them. Resources should only be allocated to processes whose automation makes sense. Otherwise, a lot of effort would be spent on automating inappropriate or unusable processes.

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