Simple Processes for Smarter Customers

An overview of how we think insurers can improve and automate their processes by putting the customer at the center of their strategy.

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Table of contents

Intro

The changing customer focus

What are the challenges of the insurance industry when it comes to customers?

Digital Solutions Approach for Smarter Customers

A Roadmap for Digital Transformation & Support for Smart Customer

How technology helps simplify processes ?

Where the industry is heading & future potential

NTT DATA’s insights

Conclusions

About the authors

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Miguel Ángel López Toledo
Head of Smart Operations at NTT DATA Insurance EMEAL
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