Simple Processes for Smarter Customers
An overview of how we think insurers can improve and automate their processes by putting the customer at the center of their strategy.
Table of contents
The changing customer focus
What are the challenges of the insurance industry when it comes to customers?
Digital Solutions Approach for Smarter Customers
A Roadmap for Digital Transformation & Support for Smart Customer
How technology helps simplify processes ?
Where the industry is heading & future potential
NTT DATA’s insights
About the authors
Head of Smart Operations at NTT DATA Insurance EMEAL