Agentic AI for Insurance: From Cloud to Business Value

In this episode of the NTT DATA Insurance Thought Leadership Podcast, Stuart Maltas, Global Insurance Industry Cloud Leader at NTT DATA Inc., hosts a conversation with Amit Unde, Global Head of Insurance Strategy and Advisory at NTT DATA Insurance, to explore how insurers are moving beyond cloud migration into a new phase of value creation. 

Together, they discuss the evolution from Insurance Cloud 1.0—focused on infrastructure and migration—to Cloud 2.0, where the combination of cloud, data and AI becomes the foundation for business transformation. The conversation highlights the growing importance of trust, financial accountability, and data modernization as insurers look to scale AI across the enterprise. 

The episode also dives into one of the most critical shifts in the industry: the rise of Agentic AI for insurance. Stuart and Amit explore how insurers can move from experimentation to real impact by adopting AI-native architectures, orchestrating intelligent agents across workflows, and modernizing legacy systems to unlock value. 

They also examine the practical challenges insurers face, from legacy tech debt and rising cloud costs to the need for scalable data foundations and governance. Through real examples, they outline how organizations can balance innovation with control while delivering measurable business outcomes. 

Tune in to discover how insurers can move from cloud adoption to business value—leveraging Agentic AI to drive productivity, improve customer experience, and build the foundation for the next generation of insurance operations.