Simple Processes for Smarter Customers
An overview of how we think insurers can improve and automate their processes by putting the customer at the center of their strategy.
Table of contents
Intro
The changing customer focus
What are the challenges of the insurance industry when it comes to customers?
Digital Solutions Approach for Smarter Customers
A Roadmap for Digital Transformation & Support for Smart Customer
How technology helps simplify processes ?
Where the industry is heading & future potential
NTT DATA’s insights
Conclusions
About the authors
Related content
Paper / Insurers on the Mission Towards Operational Excellence
Efficient and simple insurance products, processes and organizations. How can insurers transform their processes towards global simplification?
Podcast / The Human-Centric AI Transformation in Insurance Operations
Hosts Adriana Acevedo and Madalina Preda explore the role of AI and human oversight in reshaping the insurance landscape.
Post / The Essence of Process Reengineering
Unlock peak efficiency with operational excellence, delivering top value effortlessly to satisfy your customers.