Juan José Castro

Insurance BPS Director


Juan José Castro Diez, with a degree in Tourism and an Executive Master of Operations and Innovation  from ESADE Business School in Barcelona, Spain, has a long experience as COO, at local and global level, in Contact Center and Insurance sectors. Juan José has design and implemented transformational programs in parallel to managing international operational teams delivering assistance services supporting several companies. His passion is to deliver an excellent customer services supported by high-performing teams and technology.

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