NTT DATA Insurance Thought Leadership Podcast
Reimagining Customer Relationships in Insurance
Didier Lambert and Mercedes Concepcion-Gray discuss the importance of customer satisfaction and interaction in the insurance industry and how to enhance it.
In our second NTT DATA’s Insurance Thought Leadership Podcast, we dig into how understanding the customers and adapting to their interaction preferences across channels is key, and also, the value of AI in providing proactive and personalized communications that can enhance the customer experience.
Didier Lambert and Mercedes Concepcion-Gray discuss the importance of customer satisfaction and interaction in the insurance industry, specifically within the contexts of Europe, North America, and South America, and explore how customer experiences can be maximized to strengthen relationships and foster loyalty.
Despite the focus on digitization and AI, solid fundamentals like data quality and responsiveness remain essential.
This episode offers detailed insights into how insurance companies can improve services by implementing customer-centric strategies, digitalization, and new technologies.
Host //
Didier Lambert
Host //
Mercedes Concepcion-GrayOther Episodes
Podcast / The Human-Centric AI Transformation in Insurance Operations
Hosts Adriana Acevedo and Madalina Preda explore the role of AI and human oversight in reshaping the insurance landscape.
Podcast / Parametric Insurance Unpacked: Solid Strategies for Real Risks
Hosts Rahul Maheshwari and Tanguy Touffut explore the transformative potential of parametric insurance and its impact on the insurance industry.
Podcast / Mastering Data Governance in the Age of AI
Hosts Mark Toye and Cristina Álvarez explore the transformative potential of Generative AI in insurance, focusing on implementation and data governance.
Related content
Post / Transforming Insurance with Generative AI Chatbots
By 2025, AI-powered chatbots are projected to manage 75% of customer interactions in insurance, enhancing efficiency and service.
Event / Our Presence at the III TICS Forum
Discover how NTT DATA is shaping a more inclusive and sustainable future in the insurance industry. Join us as we lead conversations on diversity and equality, exemplified by Paula de Corral's impactful participation at the 3rd TICS Forum. Experience the commitment to innovation that drives progress today for a better tomorrow.
Post / Muffintech and the Rise of Generative AI in Insurtech
Muffintech’s specialized AI revolutionizes insurance by providing precise, context-aware solutions for claims, underwriting, and fraud prevention.