NTT DATA Insurance Thought Leadership Podcast
The Future of Insurance Management: Gen AI as a Strategic Ally
Juan José Castro and Raúl Mejías from the BPS Insurance Unit at NTT DATA Europe & LATAM discuss the transformative impact of artificial intelligence on the insurance industry.
In this episode of the NTT DATA Thought Leadership podcast, Juan José Castro and Raúl Mejías, both directors in the BPS Insurance Unit at NTT DATA Spain, discuss the transformative impact of artificial intelligence (AI) on the insurance industry.
Juan and Raúl explore how AI, particularly generative AI, is revolutionizing insurance operations and services. They discuss the widespread influence of AI, not just in insurance but across various sectors, and how it is becoming an integral part of our daily lives. The conversation highlights the importance of continuous improvement, operational efficiency, and risk management through the use of advanced technology.
Raúl shares insights on how AI can enhance customer experience by automating routine processes such as claims management and customer service, and by deploying virtual agents. They reflect on the evolution of AI from basic, mechanical applications to sophisticated, adaptive systems that meet real customer needs.
The discussion also covers the proactive and efficient management of costs and risk reduction, emphasizing the role of AI in fraud detection and the optimization of business processes. Juan and Raúl agree on the necessity of balancing AI-driven solutions with human expertise to provide personalized and empathetic customer service.
Tune in for an engaging conversation on the future of AI in insurance, the challenges and opportunities it presents, and how companies can leverage this technology to drive innovation and business transformation.
Host //
Juan José Castro
Host //
Raul MejíasOther Episodes
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