NTT DATA Insurance Thought Leadership Podcast
The Human-Centric AI Transformation in Insurance Operations
Hosts Adriana Acevedo and Madalina Preda explore the role of AI and human oversight in reshaping the insurance landscape.
In this episode of the NTT DATA Thought Leadership podcast, we welcome Madalina Preda, Strategic Business Executive at Alchemy Crew Ventures, and Adriana Acevedo, Head of BPS at NTT DATA Insurance Europe & LATAM, to discuss the transformative role of AI in the insurance industry.
The conversation dives into the current opportunities and challenges of AI adoption, from moving beyond proof of concept (POC) stages to full-scale implementations. Madalina shares insights on how insurers can balance automation with human oversight, navigate regulatory landscapes, and build trust through ethical AI practices. The episode highlights real-world examples where AI is enhancing fraud detection, underwriting, and customer experience, illustrating how innovation can reshape core insurance operations.
Tune in for an engaging discussion that sheds light on the value of ecosystem-based collaboration with insurtechs and startups, as well as practical strategies for fostering a more customer-centric and resilient insurance industry. This episode is a must-listen for anyone interested in the future of AI and its potential to drive meaningful transformation in insurance.
Guest //
Madalina Preda
Host //
Adriana AcevedoOther Episodes
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