CX & Design
Post / Gen AI Recap: Where Are We After the Peak of Gen AI Expectations?
Generative AI simplifies complex tasks, improving document processing, chatbots, and pattern recognition in the insurance industry.
Podcast / Cracking the Code: Why Insurers Should Care About Quantum Computing
Host Carlos Ordoñez, Head of Strategy & Advisory at NTT DATA Insurance Europe & Latam, welcomes Romi Sumaria, Head of Business Development at Terra Quantum, to explore the transformative potential of quantum technology.
Podcast / The Future of Insurance Management: Gen AI as a Strategic Ally
Juan José Castro and Raúl Mejías from the BPS Insurance Unit at NTT DATA Europe & LATAM discuss the transformative impact of artificial intelligence on the insurance industry.
Podcast / Driving Digital Transformation in Japan’s Insurance Sector
Host Masaki Maeda welcomes Sakura Kawakami to discuss how digital-first solutions, no-code platforms, and customer-centric strategies are transforming the insurance landscape in Japan.
Post / Listening to Customer Concerns: Gen Z, Cyberbullying, and Insurance
As cyberbullying cases skyrocket, insurance tech is adapting to provide innovative solutions to meet the growing challenges of online harassment.
Dialog / Pacífico Seguros' Customer-Centric Evolution: Insurance Next-Gen
Rolando Quezada and Renzo Zapata explore Peru's insurance landscape, focusing on low penetration rates and Pacífico Seguros' innovative strategies.
20 minutes
Podcast / Reimagining Customer Relationships in Insurance
Didier Lambert and Mercedes Concepcion-Gray discuss the importance of customer satisfaction and interaction in the insurance industry and how to enhance it.