CX & Design

Podcast / Driving Digital Transformation in Japan’s Insurance Sector

Host Masaki Maeda welcomes Sakura Kawakami to discuss how digital-first solutions, no-code platforms, and customer-centric strategies are transforming the insurance landscape in Japan.

Post / Listening to Customer Concerns: Gen Z, Cyberbullying, and Insurance

As cyberbullying cases skyrocket, insurance tech is adapting to provide innovative solutions to meet the growing challenges of online harassment.

Dialog / Pacífico Seguros' Customer-Centric Evolution: Insurance Next-Gen

Rolando Quezada and Renzo Zapata explore Peru's insurance landscape, focusing on low penetration rates and Pacífico Seguros' innovative strategies.

20 minutes

Podcast / Reimagining Customer Relationships in Insurance

Didier Lambert and Mercedes Concepcion-Gray discuss the importance of customer satisfaction and interaction in the insurance industry and how to enhance it.