Reimagining Customer Relationships in Insurance

In our second NTT DATA’s Insurance Thought Leadership Podcast, we dig into how understanding the customers and adapting to their interaction preferences across channels is key, and also, the value of AI in providing proactive and personalized communications that can enhance the customer experience.

Didier Lambert and Mercedes Concepcion-Gray discuss the importance of customer satisfaction and interaction in the insurance industry, specifically within the contexts of Europe, North America, and South America, and explore how customer experiences can be maximized to strengthen relationships and foster loyalty. 

Despite the focus on digitization and AI, solid fundamentals like data quality and responsiveness remain essential. 

This episode offers detailed insights into how insurance companies can improve services by implementing customer-centric strategies, digitalization, and new technologies.