Mercedes Concepcion-Gray

Mercedes Concepcion-Gray is the Industry Chief Strategy & Transformation Leader for NTT DATA's Global Insurance Digital Platform (GIDP), focusing on the Life and Annuity Industry. With over 25 years of experience, she excels in driving growth and innovation, leveraging her extensive consulting background on both the service provider and carrier sides. Recognized for her ability to independently and collaboratively solve complex business and technology challenges, Mercedes masterfully blends strategy, technology, operations, and execution to deliver significant commercial impact.