Mercedes Concepcion-gray
Industry Chief Strategy & Transformation Leader for NTT DATA’s Global Insurance Digital Platform (GIDP)
About
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Co-Creator leader blending strategy, technology, operations and execution to solve today’s thorniest business problems to deliver commercial impact.
Authored by Mercedes Concepcion-gray
Podcast / Reimagining Customer Relationships in Insurance
Didier Lambert and Mercedes Concepcion-Gray discuss the importance of customer satisfaction and interaction in the insurance industry and how to enhance it.
Paper / Roadmap to a Successful Digital Transformation in Life & Annuities Insurance
Discover the challenges and solutions for the Life & Annuities Insurance Industry, as it moves towards a digital transformation.