Cognitive RPA’s to Process Massive Reimbursements and Medical Claims
CLIENT NEEDS
A leading health insurer in Latin America needed support on digitalization and automation processes of its backoffice activities.
Most of the current transformational activities involve development of self-service solutions via apps to end customers and also internal transformation and automation activities to eliminate manual-intensive and paper-based processes.
OUR SOLUTION
The insurer selected NTT DATA as the partner of choice to a first E2E BPO of the Reimbursement & Medical Bill Processing areas.
NTT DATA became a solid partner of this leading health insurer in Latin America to accompany them in their new digitization and automation path.
RESULTS / BENEFITS
NTT DATA's value proposition was the application of Productive Thinking in the transformation of the current state processes added by the implementation of cognitive RPA´s to process massive reinbursements and medical claims. This initiative has allowed a great reduction of the total cost for the insurer.
Client /
Undisclosed Company
Digital Focus Area /
Intelligent Automation
Country /
- Brazil
Line of Business
Health
P&C
Topic
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