AI-based first impression evaluation with Com Analyzer

A solution that allows to analyze the way in which employees communicate with customers, designed to understand how they engage with them so they can be increasingly efficient.

01What did our client need?

Mitsui Sumitomo Aioi Life Insurance Company Limited had faced different challenges related to sales activities

These include the need to encourage more employees and recruiters to practice role-playing to improve the quality of customer service.

Another challenge was to provide effective opportunities for self-training without being tied to factors such as time, place, or a specific person. Especially for employees who was relocated from clerical work to sales work in line with the development of role innovation measures.

02How did we help our client?

NTT DATA Corporation‘s visualization solution "Com Analyzer" to train sales representatives and sales agents and to improve customer satisfaction.

03What was the result?

By providing easy-to-understand displays, quantifying evaluations, and introducing rankings, employees can enjoy themselves and train themselves many times.

AI-driven first impression assessment drives training efficiently and effectively.

Smartphone cameras help employees evaluate their first impressions, allowing them to role-play anytime, anywhere.

More details

Client

  • Mitsui Sumitomo Aioi Life Insurance Company, Limited.

Digital Focus Area

  • Data & IntelligenceData & Intelligence
  • Intelligent AutomationIntelligent Automation
  • Customer ExperienceCustomer Experience

Country

  • Japan

Line of Business

  • CrossCross
  • Life & SavingsLife & Savings