My-Number Collection BPO Service

A service to collect the Social Security and Tax Number safely and at a lower cost than using the insurer's own resources for high security operations.

01What did our client need?

Collecting and storing of My-Number (*number for social security and tax in Japan) requires high security.

Using internal resources to handle specific personal information is risky and expensive.

02How did we help our client?

NTT DATA Corporation (NTT DATA) has started My-Number collection BPO service for life and non-life insurer.

This service provides NTT DATA assistance for the following operations: send declaration request form to customer, acceptance and inspection of return documents, acceptance of inquiries (call center operations) and storing My-Number Information / support for creation of statutory record data.

03What was the result?

This industry-common service enables insurers to collect and store My-Number securely at a lower cost than using their own resources for high-security operations.

This service has a high return rate of My-Number by using a simple format, which is the result of the study meeting with life and non-life insurer.

Insurer doesn’t have to take the risk of handling My-Number at its call center.

NTT DATA has a track record of building a highly secure environment with no security incidents in handling specific personal information.

More details

Client

  • Undisclosed company

Digital Focus Area

  • IT OptimizationIT Optimization

Country

  • Japan

Line of Business

  • CrossCross