Qorus NTT DATA Announce 2025 Innovation in Insurance Awards Winners

Qorus, a global ecosystem for financial innovation founded in 1971, and NTT DATA, a worldwide leader in digital business and IT services, have announced the winners of the 10th annual Innovation in Insurance Awards during a ceremony held in Warsaw. The event marked a milestone in the program’s history, celebrating a decade of recognizing the most forward-thinking initiatives in the insurance sector.

This year’s edition attracted 272 submissions from 146 institutions across 49 countries, reaffirming the awards’ global reach and relevance. The winning projects reflect a sector in transformation, leveraging generative AI, automation, and sustainability to deliver more personalized, efficient, and socially responsible insurance solutions.

“Excited to attend to another insurance event, where we talked about innovation with our friends from Qorus. Today in Warsaw, discussing with many panelists that are having more and more business conversations around the adoption of AI, around embedded insurance and other technological trends that are shaping the future of the insurance industry.”, said Bruno Abril, Head of Global Insurance at NTT DATA Inc.

A Rigorous, Transparent Selection Process

All entries underwent a three-stage evaluation process. After initial compliance screening, shortlisted projects were assessed by over 5,000 insurance professionals based on four criteria: originality, measurable impact, replicability, and maturity. The top-scoring entries advanced to a final round judged by an independent panel of 30 senior executives and academics. Final scores combined jury evaluations and public voting, ensuring both expert insight and community engagement.

“With the rapid deployment of emerging technologies and growing macroeconomic volatility, innovation in insurance is more critical than ever” said Bruno Abril, Head of Global Insurance at NTT DATA Inc. “This year’s winners show how insurers are embracing change to deliver real value to customers and society.”

🏆 Winners of the 2025 Innovation in Insurance Awards:

Global Innovator of the Year

• Gold – Ping An (China): For its GenAI-powered ecosystem including MARS, Smart LA, and CompliMate, which have cut recruitment costs by 90%, boosted conversions by 55%, and saved over $7 million in compliance.

• Silver – Generali (Italy): For its global innovation framework combining AI, automation, and workforce upskilling.

• Bronze – Discovery (South Africa): For its Vitality model, aligning customer health, insurer profitability, and societal benefit.

GenAI Innovation of the Year

• Gold – Topdanmark (Denmark): For TopGPT, a virtual assistant that has handled over 150,000 interactions and improved customer satisfaction tenfold.

• Silver – Ping An (China): For CompliMate, an AI compliance tool reducing review time from days to minutes.

• Bronze – Sabadell Seguros (Spain): For VoiceIQ, which analyzes retention calls to improve service and reduce churn.

Re-imagining the Customer Experience

• Gold – Discovery (South Africa): For Personal Health Pathways, an AI platform that motivates healthier habits through personalized prompts and rewards.

• Silver – Ping An (China): For its Panoptic COME Agentic System, increasing acquisitions by 30% and conversions by 78%.

• Bronze – Bradesco Seguros (Brazil): For Connected Auto Claim, which automates claims using real-time data and remote assessments.

Insurtech Award

• Gold – Ledgertech (Switzerland): For embedding travel insurance into telecom bundles via eSIMs.

• Silver – AIFORPET (South Korea): For a mobile app that detects pet illnesses with 95% accuracy.

• Bronze – KakaoPay Insurance (South Korea): For becoming the top travel insurer in Korea through KakaoTalk integration.

Product & Service Innovation

• Gold – VidaCaixa (Spain): For MyBox VidaCare, supporting patients with neurodegenerative diseases through integrated financial and healthcare services.

• Silver – Bradesco Seguros (Brazil): For Digital Protection Insurance, covering cybercrime-related financial losses.

• Bronze – Allianz Partners (Spain): For Home Powering, helping partners decarbonize buildings while expanding EU and India operations.

Social, Sustainable & Responsible

• Gold – Fidelidade (Portugal): For Sofia, a service supporting seniors with fitness, social activities, and personalized care.

• Silver – AXA Climate (France): For DRC Agriculture Insurance, providing digital payouts to 300,000 smallholder farmers.

• Bronze – Société Générale Assurances (France): For My Savings Carbon Footprint, helping clients reduce the environmental impact of their investments.

Operational Efficiency

• Gold – Swiss Re (Switzerland): For its AI-Powered Claims Processing Ecosystem, reducing turnaround times and improving claimant experience.

• Silver – Aksigorta (Turkey): For its Litigation Prediction System, forecasting legal risks and outcomes.

• Bronze – Santalucía Seguros (Spain): For its Agent Virtual Assistant, boosting agent productivity and cutting response times by 85%.

Workforce Transformation

• Gold – ERGO (Germany): For ERGO GPT, a secure GenAI platform empowering 30,000 employees.

• Silver – Ping An (China): For PieceWise, a personalized learning platform transforming agent training.

• Bronze – Cathay Life Insurance (Taiwan): For its 6S Project, which cut agent tasks by 60% and reduced emissions by 180,000 tons.

Distribution Innovation of the Year

• Gold – Generali (France): For PAD, an AI platform analyzing online feedback to improve customer experience and agent performance.

• Silver – Aflac (Japan): For its AI-Powered lead prioritization system.

• Bronze – Ping An (China): For Smart LA, matching leads with agents to boost conversions and reduce costs.

“And hopefully when we come forward later in the year with the winners, everybody will be able to see that even more innovation projects join the 8000 best case studies we already have in place. This event marks the beginning of a broader content and events program we’re developing hand-in-hand with our new partner, NTT DATA, to make Qorus the must-visit destination for innovation in insurance,” said John Berry, Qorus CEO.