Cognitive RPA’s to Process Massive Reimbursements and Medical Claims

Productive Thinking was used to transform and automate current processes to improve agility and efficiency in the company.

CLIENT NEEDS

A leading health insurer in Latin America needed support on digitalization and automation processes of its backoffice activities.

Most of the current transformational activities involve development of self-service solutions via apps to end customers and also internal transformation and automation activities to eliminate manual-intensive and paper-based processes.

OUR SOLUTION

The insurer selected NTT DATA as the partner of choice to a first E2E BPO of the Reimbursement & Medical Bill Processing areas.

NTT DATA became a solid partner of this leading health insurer in Latin America to accompany them in their new digitization and automation path.

RESULTS / BENEFITS

NTT DATA's value proposition was the application of Productive Thinking in the transformation of the current state processes added by the implementation of cognitive RPA´s to process massive reinbursements and medical claims. This initiative has allowed a great reduction of the total cost for the insurer.

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