Cognitive RPA’s to Process Massive Reimbursements and Medical Claims

Productive Thinking was used to transform and automate current processes to improve agility and efficiency in the company.


A leading health insurer in Latin America needed support on digitalization and automation processes of its backoffice activities.

Most of the current transformational activities involve development of self-service solutions via apps to end customers and also internal transformation and automation activities to eliminate manual-intensive and paper-based processes.



The insurer selected NTT DATA as the partner of choice to a first E2E BPO of the Reimbursement & Medical Bill Processing areas.

NTT DATA became a solid partner of this leading health insurer in Latin America to accompany them in their new digitization and automation path.



NTT DATA's value proposition was the application of Productive Thinking in the transformation of the current state processes added by the implementation of cognitive RPA´s to process massive reinbursements and medical claims. This initiative has allowed a great reduction of the total cost for the insurer.

Client /

  • Undisclosed Company

    Undisclosed Company

Digital Focus Area /

  • imageIntelligent Automation

Country /

  • Brazil

Line of Business

  • imageHealth
  • imageP&C

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