New Intuitive Vehicle Expertise Portal for the Management of the Appraisal Processes

A vehicle expertise portal was implemented as a solution to manage and monitor the vehicle appraisal processes in a more centralized way, thus providing a better and faster response.

01What did our client need?

Our client needed to create an internal tool for automotive appraisers to manage and track their processes.

The objective was to replace an existing tool provided by an external vendor to assist automotive surveyors with the ability to populate the resulting data following a faster and more intuitive workflow.

02How did we help our client?

NTT DATA Portugal helped the insurer build the new tool by implementing all the functionalities using the OutSystems' low-code platform. Assisted in the creation and management of documents and reports to be sent to the company, with a budgeting tool. Additionally, the possibility to attach photographs related to vehicle expertise and hit points, query information on orders, policies, claims, vehicles, and service providers.

03What was the result?

The implementation of the new internal tool, faster and more intuitive, used by about 200 automotive experts, allowed the discontinuation of the existing tool, removing the dependency on an external supplier and the consequent savings in financial costs.

More details


  • Undisclosed Company


  • Portugal

Line of Business

  • P&CP&C