No-touch, Data-driven Digital Customer Experience
National Life sought to amplify its customer experience and digitally scale operations to support customers and agents by modernizing technology and creating competitive advantage with a “no touch” data-driven digital experience while levelling YoY IT spend.
The organization partnered with NTT DATA to deliver several customer-centric transformational initiatives while reducing unit cost across operations.
RESULTS / BENEFITS
NTT DATA helped National Life Group to increases application processing capacity from 50K to 250K yearly. The company also accelerated policy processing from 25 per hour to one every 30 seconds and eliminated labor work for customer policies that qualify of up to $3M.
This all helped in reducing expenses by 21% through automated underwriting, cut policy delivery time by 50% and save the equivalent of over 25 acres of rainforest annually with paperless policy delivery.